Smartfuture formation Windows Client, Enterprise Desktop Support Technician
  • Smartfuture formation Windows Client, Enterprise Desktop Support Technician

Windows Client, Enterprise Desktop Support Technician

(Updated for Windows 10 and Windows Server 2016) This three-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on Windows Desktops in a corporate domain. The material is geared towards corporate IT technicians that support Windows 7, 8 or 10 devices.

PowerShell scripts and support files are now included to allow students to perform classroom lab exercises on their own time using Azure Virtual Machines.

Description

Début :

02 Juin 2021

Fin :

04 Juin 2021

À propos de cette formation

Pour quel public ?
This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.
Prérequis
Before attending this course, students must have: TCP/IP Troubleshooting skills Experience working in a corporate domain environment Experience using GUI and command-line troubleshooting tools Experience installing and troubleshooting applications
Moyens pédagogiques
Méthodes pédagogiques interactives et personnalisées (la problématique de chaque participant est vue en détails par le formateur en amont de la formation). 
Objectifs
Manage and Maintain Windows devices locally or remotely Manage Windows devices using a GUI or a command-line interface Identify the Cause of and Resolve Networking Issues Identify the Cause of and Resolve Security Issues Manage Windows devices locally or remotely Manage Windows Clients with Windows PowerShell & Azure PowerShell

Le Programme : 18 Modules

Module 1: Identify and Resolve New Software Installation Issues (Required)

Module 2: Resolve Software Configuration Issues (Required)

Module 3: Resolve Software Failure (Required)

Module 4: Identify and Resolve Logon Issues (Required)

Module 5: Identify and Resolve Network Connectivity Issues (Required)

Module 6: Identify and Resolve Name Resolution Issues (Required)

Module 7: Identify and Resolve Network Printer Issues (Optional)

Module 8: Identify and Resolve Performance Issues (Required)

Module 9: Identify and Resolve Hardware Failure Issues (Optional)

Module 10: Identify and Resolve Wireless Connectivity Issues (Optional)

Module 11: Identify and Resolve Remote Access Issues (Optional)

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